Shipping policy

Shipping and delivery

Holistic Health currently serves customers in the United States. Products are shipped directly by our supplier partners to the address entered at checkout.

Shipping charges

Available supplier shipping services and charges are displayed at checkout for your products and delivery address. An order with products from multiple suppliers may have separate shipping charges and arrive in separate packages. Any free-shipping offer applies only when it is expressly displayed for your order.

Processing and delivery

Processing and transit times vary by supplier and shipping service. Review any delivery information displayed at checkout before placing your order. If we cannot ship within the stated timeframe, or within 30 days when no shipping timeframe is stated, we will contact you about the delay and your options to consent to a revised date or cancel for a refund. If we cannot fulfill the order or obtain any consent required for a delay, we will cancel the unshipped items and promptly refund the payment for them.

Tracking

When a supplier ships an order, our store sends the available tracking information to the contact details supplied at checkout. Multi-package orders may have more than one tracking number.

Address changes and delivery problems

Check your shipping address before submitting an order. Contact us promptly if it is incorrect, or if a package is damaged, missing or delivered incorrectly. Changes after supplier processing begins are not guaranteed.

For assistance, use our Contact page and include your order number.