Refund policy

Returns and refunds

Request a return within 30 days after delivery using our Contact page. Include your order number, the item and the reason for the request.

Return condition

For a change-of-mind return, products must be unused, unopened and in their original packaging, with any hygiene or safety seals intact. Opened supplements, tea and personal-care products are not eligible for a change-of-mind return. This does not affect your rights if a product is damaged, faulty, incorrect or otherwise not as described.

Return instructions

Contact us before sending anything back. We will confirm eligibility and arrange instructions for the relevant supplier. Approved returns are sent directly to the supplier; do not mail products to an address on the package without authorization. For an approved return under this policy, there is no return-label or restocking fee. Items from different suppliers may need separate return labels.

Damaged, incorrect or missing items

Please contact us promptly with your order number and a description of the problem. Keep the packaging and product label; photographs can help us resolve the issue. We will review the order with the supplier and arrange the appropriate remedy.

Refunds

Approved refunds are returned to the original payment method after the return has been received and reviewed, or after an issue is otherwise resolved. Your payment provider may take additional time to post the credit. Original shipping charges are not refunded for change-of-mind returns; charges relating to an incorrect, faulty or unfulfilled order are reviewed with the issue. If a supplier declines a return, Holistic Health will review the request with you.

Cancellations

Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee a change once a supplier has started processing or shipping it. Nothing in this policy limits rights that apply under consumer-protection law.